Head Trash That Affects Behavior-President's Club (Cuyahoga Falls)

Add to Calendar 07/07/2015 8:00 am 07/07/2015 9:30 am Head Trash That Affects Behavior-President's Club (Cuyahoga Falls) Limiting beliefs or “Head Trash” as we call it in Sandler can be debilitating causing us to avoid doing the things that intellectually we know we should do. Join us for this President’s Club workshop where we will work through a “Head Trash” worksheet and give you a process to change your limiting beliefs. Location: The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 MCaruso@Sandler.com MM/DD/YYYY

Uncovering the Budget & Identifying the Decision Making Process-Foundations (Cuyahoga Falls)

Add to Calendar 07/07/2015 10:00 am 07/07/2015 12:00 pm Uncovering the Budget & Identifying the Decision Making Process-Foundations (Cuyahoga Falls) Uncover the budgetary constraints that underlie every sales situation and learn how your prospect’s organization makes its decisions, as well as how to spot, remove or avoid roadblocks. The Ruby Group Training Center 2251 Front Street Ste. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Breaking Through Your Comfort Zone - Beginners President's Club (Cuyahoga Falls)

Add to Calendar 07/07/2015 1:00 pm 07/07/2015 2:00 pm Breaking Through Your Comfort Zone - Beginners President's Club (Cuyahoga Falls) Attend this workshop to understand and identify your comfort zone and the barriers to breaking through that comfort zone to reach higher levels of selling success. The Ruby Group Training Center 2251 Front Street Ste. 206 Cuyahoga Falls, Ohio 44221 MC MM/DD/YYYY

On The Frontlines-Strategic Customer Care (Cuyahoga Falls)

Add to Calendar 07/07/2015 3:00 pm 07/07/2015 4:30 pm On The Frontlines-Strategic Customer Care (Cuyahoga Falls) Is there a greater challenge than working on the frontlines of an organization and dealing one-on-one with customers daily? Much hinges on this critical role - from building strong customer relationships to uncovering their ongoing needs, to establishing loyalty, to continued sales. Join us today where we'll discuss managing expectations: What do customers want? How well do we deliver that? What do we do? What is this course about. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Bonding and Rapport 101 - President's Club (Medina)

Add to Calendar 07/10/2015 8:00 am 07/10/2015 9:30 am Bonding and Rapport 101 - President's Club (Medina) You know what Bonding and Rapport is technically however, are you doing it? The basics are straight forward, keep the prospect OK. It’s easier said than done so often. You have styles to consider, fears and a myriad of other trash going through your head. Let’s spend some time getting to know what Bonding and Rapport really is during this President's Club workshop. Fox Meadow Country Club-Club House 4260 Fox Meadow Drive Medina Ohio 44256 MCaruso@Sandler.com MM/DD/YYYY

Why We Struggle with I/R Theroy- President's Club (Cuyahoga Falls)

Add to Calendar 07/14/2015 8:00 am 07/14/2015 9:30 am Why We Struggle with I/R Theroy- President's Club (Cuyahoga Falls) Sandler’s Identify/Role Theory is revolutionary in preserving our self-esteem as a salesperson. However, we still struggle with it. Why? Could the answer be that we really don't "get it?" Join us for this President's Club workshop where we will work on truly achieving I and R separation. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 therudygroup@sandler.com MM/DD/YYYY

Closing The Sale & Improving Your BAT-ting Average-Foundations (Cuyahoga Falls)

Add to Calendar 07/14/2015 10:00 am 07/14/2015 12:00 pm Closing The Sale & Improving Your BAT-ting Average-Foundations (Cuyahoga Falls) Learn to consistently close, seal and reinforce sales by focusing on the prospect’s pain, budget and decision-making process. Then, take a hard look at your reflection in a behavioral mirror and adjust your attitudes, techniques and beliefs for heightened success. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 therudygroup@sandler.com MM/DD/YYYY

Closing the Sale - Beginners President's Club (Cuyahoga Falls)

Add to Calendar 07/14/2015 1:00 pm 07/14/2015 2:00 pm Closing the Sale - Beginners President's Club (Cuyahoga Falls) Attend this workshop to understand how to develop presentations that demonstrate to the prospect that you can solve the prospect's pains within the identified budget and in a manner that is consistent with his decision process. You will learn how to close the sale, prevent buyer's remorse, ask for future business and referrals, and transition into the delivery phase. The Ruby Group Training Center 2251 Front Street Ste. 206 Cuyahoga Falls, Ohio 44221 MCaruso@Sandler.com MM/DD/YYYY

Effective Communication- Strategic Customer Care (Cuyahoga Falls)

Add to Calendar 07/14/2015 3:00 pm 07/14/2015 4:30 pm Effective Communication- Strategic Customer Care (Cuyahoga Falls) A customer service provider must be a professional communicator. Every customer and prospect is different, and our ability to establish a trust relationship quickly is essential to solving their problems, developing long-term customers, and creating a relationship based on loyalty beyond the product or service. Having the skills to lower barriers between people, ask questions and really listen for the meaning, create win-win solutions and build trust is far more powerful than any other aspect of client interaction. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Sandler Management Solutions (Medina)

Add to Calendar 07/16/2015 2:30 pm 07/16/2015 5:00 pm Sandler Management Solutions (Medina) Participate in this program, which utilizes time tested Sandler concepts and sound management structures and strategies, to underscore the importance of making the right decisions consistently. This program will make any manager at any level of the organization more effective in dealing with difficult people, winning cooperation and trust, and getting results while eliminating excuses. Fox Meadow Country Club-Club House 4260 Fox Meadow Drive Medina Ohio 44256 therubygroup@sandler.com MM/DD/YYYY

Digging Your Own Fishing Pond-President's Club (Cuyahoga Falls)

Add to Calendar 07/21/2015 8:00 am 07/21/2015 9:30 am Digging Your Own Fishing Pond-President's Club (Cuyahoga Falls) We all know that building your business depends on finding prospects that become clients. Sometimes prospects are a lot like fish - finding them is often the hardest part! Join us for this workshop where we'll discuss how to figuratively dig "your own fishing pond" to "fish" (prospect) in. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Prospecting Behavior-Foundations (Cuyahoga Falls)

Add to Calendar 07/21/2015 10:00 am 07/21/2015 12:00 pm Prospecting Behavior-Foundations (Cuyahoga Falls) Identify the right mix of prospecting activities and an action plan to ensure a predictable and sustainable sales effort. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Closing The Sale Continued- Beginners President's Club (Cuyahoga Falls)

Add to Calendar 07/21/2015 1:00 pm 07/21/2015 2:00 pm Closing The Sale Continued- Beginners President's Club (Cuyahoga Falls) You will understand how to develop presentations that demonstrate to the prospect that you can solve the prospect’s pains within the identified budge and in a manner that is consistent with his decision process. You will learn how to close the sale, prevent buyer’s remorse, and ask for future business and referrals, and transition into the delivery phase. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Breaking Through Your Comfort Zone- Strategic Customer Care (Cuyahoga Falls)

Add to Calendar 07/21/2015 3:00 pm 07/21/2015 4:30 pm Breaking Through Your Comfort Zone- Strategic Customer Care (Cuyahoga Falls) In this session, we’ll examine the idea of ‘comfort zones’-where they come from, and how we break free to try new things and grow beyond them for a more fulfilling and rewarding contribution both personally and professionally. This session allows us to understand the human dynamics of recognizing our strengths and areas for improvement to help us build stronger self-esteem and courage. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Making Up-Front Contracts, Session A- President's Club (Medina)

Add to Calendar 07/24/2015 8:00 am 07/24/2015 9:30 am Making Up-Front Contracts, Session A- President's Club (Medina) You will be able to make an up-front contract and use one in all phases of the sales process. Fox Meadow Country Club-Club House 4260 Fox Meadow Drive Medina Ohio 44256 mcaruso@sandler.com MM/DD/YYYY

The Prospect Said "No" to Your Proposal. Now What?-President's Club (Cuyahoga Falls)

Add to Calendar 07/28/2015 8:00 am 07/28/2015 9:30 am The Prospect Said "No" to Your Proposal. Now What?-President's Club (Cuyahoga Falls) Let's assume that you set a strong Up-Front Contract for a "yes" or "no" decision and after sharing your finely tuned, obviously fantastic presentation, the prospects responds, "Thanks, but this won't work". Is it over? Maybe not. Is it time to get to the heart of the Sandler process and really understand your prospect? Probably. Join us for this workshop where we'll share some top strategies that might keep your prospect engaged and keep you in the game. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Creating a Prospecting Plan Session A- Beginners President's Club (Cuyahoga Falls)

Add to Calendar 07/28/2015 1:00 pm 07/28/2015 2:00 pm Creating a Prospecting Plan Session A- Beginners President's Club (Cuyahoga Falls) You will learn how to create a prospecting plan that includes a schedule of activities and an estimated budget. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY

Up-Front Contracts- Strategic Customer Care (Cuyahoga Falls)

Add to Calendar 07/28/2015 3:00 pm 07/28/2015 4:30 pm Up-Front Contracts- Strategic Customer Care (Cuyahoga Falls) Any time we need to get mutual consent, we need to set the expectations of the purpose of our meeting, what needs to happen and who is responsible for what; a timeline or when it should happen; and the outcomes expected. We’ve all experienced the anxiety of having a conversation deteriorate into an aimless rant. Or hung up the phone from a conversation and asked yourself: “I wonder what should happen next?” We’ll explore a simple methodology that puts you in control of a conversation, lays out expectations on both sides, and is a comfortable way to ensure everyone involved is on the same page. The Ruby Group Training Center 2251 Front Street Std. 206 Cuyahoga Falls, Ohio 44221 mcaruso@sandler.com MM/DD/YYYY