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The Ruby Group | Akron & Columbus, OH and Jacksonville, FL
 

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The Ruby Group
Training & Event Calendar

Be the Best You Can Be ...

Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.

For more info: 330-929-9449 • therubygroup@sandler.com

2024 2nd Quarter Training Catalog

October 2015

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The Ruby Group - Training Center View All

Event Listings for October 2015


Open Forum: What's Working; What's Not-President's Club
Add to Calendar 10/06/2015 8:00 am 10/06/2015 9:30 am Open Forum: What's Working; What's Not-President's Club This workshop will give you an opportunity to get some assistance with issues and challenges you might be facing as you go about building your business and servicing your clients. This is also a chance to “pay it forward.” If you developed an idea on your own or you got an idea that worked from another professional, please share your thoughts. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 6th, 2015
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


This workshop will give you an opportunity to get some assistance with issues and challenges you might be facing as you go about building your business and servicing your clients. This is also a chance to “pay it forward.” If you developed an idea on your own or you got an idea that worked from another professional, please share your thoughts.


Prospecting Behavior-Foundations
Add to Calendar 10/06/2015 10:00 am 10/06/2015 12:00 pm Prospecting Behavior-Foundations Identify the right mix of prospecting activities and an action plan to ensure a predictable and sustainable sales effort. The Ruby Group Training Center 3480 W Market St., Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 6th, 2015
10:00 am - 12:00 pm

Where:
The Ruby Group Training Center
3480 W Market St., Std. 102
Fairlawn, Ohio 44333


Identify the right mix of prospecting activities and an action plan to ensure a predictable and sustainable sales effort.


Effective Communication- Strategic Customer Care
Add to Calendar 10/06/2015 3:00 pm 10/06/2015 4:30 pm Effective Communication- Strategic Customer Care A customer service provider must be a professional communicator. Every customer and prospect is different, and our ability to establish a trust relationship quickly is essential to solving their problems, developing long-term customers and creating a relationship based on loyalty beyond the product or service. Having the skills to lower barriers between people, ask questions and really listen for the meaning, create win-win solutions and build trust is far more powerful than any other aspect of client interaction. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 6th, 2015
3:00 pm - 4:30 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


A customer service provider must be a professional communicator. Every customer and prospect is different, and our ability to establish a trust relationship quickly is essential to solving their problems, developing long-term customers and creating a relationship based on loyalty beyond the product or service. Having the skills to lower barriers between people, ask questions and really listen for the meaning, create win-win solutions and build trust is far more powerful than any other aspect of client interaction.


Smooth Sailing for Your Submarine-President's Club
Add to Calendar 10/13/2015 8:00 am 10/13/2015 9:30 am Smooth Sailing for Your Submarine-President's Club Every sailor cherishes smooth water for sailing! Your Sandler Submarine is no different! That “smooth sailing” depends a lot on Bonding & Rapport. Each sales call is unique. However, every successful call depends on mutual openness and comfort. Often times we THINK we stabled that. But did we REALLY? Join us for this workshop where we will discuss the aspects and subtle nuances of Bonding & Rapport to help you realize it is so much more than “Is that your sailfish, sir?” The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 13th, 2015
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Every sailor cherishes smooth water for sailing! Your Sandler Submarine is no different! That “smooth sailing” depends a lot on Bonding & Rapport. Each sales call is unique. However, every successful call depends on mutual openness and comfort. Often times we THINK we stabled that. But did we REALLY? Join us for this workshop where we will discuss the aspects and subtle nuances of Bonding & Rapport to help you realize it is so much more than “Is that your sailfish, sir?”


Breaking Through Your Comfort Zone- Strategic Customer Care
Add to Calendar 10/13/2015 3:00 pm 10/13/2015 4:30 pm Breaking Through Your Comfort Zone- Strategic Customer Care In this session, we’ll examine the idea of ‘comfort zones’-where they come from, and how we break free to try new things and grow beyond them for a more fulfilling and rewarding contribution both personally and professionally. This session allows us to understand the human dynamics of recognizing our strengths and areas for improvement to help us build stronger self-esteem and courage. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 13th, 2015
3:00 pm - 4:30 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


In this session, we’ll examine the idea of ‘comfort zones’-where they come from, and how we break free to try new things and grow beyond them for a more fulfilling and rewarding contribution both personally and professionally. This session allows us to understand the human dynamics of recognizing our strengths and areas for improvement to help us build stronger self-esteem and courage.


Growth Account Booster Program-Sandler Management Solutions
Add to Calendar 10/15/2015 2:30 pm 10/15/2015 5:00 pm Growth Account Booster Program-Sandler Management Solutions Participate in this program, which utilizes time tested Sandler concepts and sound management structures and strategies, to underscore the importance of making the right decisions consistently. This program will make any manager at any level of the organization more effective in dealing with difficult people, winning cooperation and trust, and getting results while eliminating excuses. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 15th, 2015
2:30 pm - 5:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Participate in this program, which utilizes time tested Sandler concepts and sound management structures and strategies, to underscore the importance of making the right decisions consistently. This program will make any manager at any level of the organization more effective in dealing with difficult people, winning cooperation and trust, and getting results while eliminating excuses.


Pre-flight Checklist: Are You Ready for Sales LiftOff? -President's Club
Add to Calendar 10/20/2015 8:00 am 10/20/2015 9:30 am Pre-flight Checklist: Are You Ready for Sales LiftOff? -President's Club Join us Tuesday morning as we guild you through the Pre-Call Planning tool that we use on a sales call. Simple and thorough, the checklist will assure positive results, whether it’s a yes or a no. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 20th, 2015
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Join us Tuesday morning as we guild you through the Pre-Call Planning tool that we use on a sales call. Simple and thorough, the checklist will assure positive results, whether it’s a yes or a no.


Why Have a System-Foundations
Add to Calendar 10/20/2015 10:00 am 10/20/2015 12:00 pm Why Have a System-Foundations Discover the power of Sandler’s comprehensive selling system and overlay it on your current sales approach. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 20th, 2015
10:00 am - 12:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Discover the power of Sandler’s comprehensive selling system and overlay it on your current sales approach.


Up-Front Contracts- Strategic Customer Care
Add to Calendar 10/20/2015 3:00 pm 10/20/2015 4:30 pm Up-Front Contracts- Strategic Customer Care Any time we need to get mutual consent, we need to set the expectations of the purpose of our meeting, what needs to happen and whose responsibility it is; a timeline or when it should happen; and the outcomes expected. We’ve all experienced the anxiety of having a conversation deteriorate into an aimless rant. Or hung up the phone from a conversation and asked you: “I wonder what should happen next?” We’ll explore a simple methodology that puts you in control of a conversation, lays out expectations on both sides, and is a comfortable way to ensure everyone involved is on the same page. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 20th, 2015
3:00 pm - 4:30 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Any time we need to get mutual consent, we need to set the expectations of the purpose of our meeting, what needs to happen and whose responsibility it is; a timeline or when it should happen; and the outcomes expected. We’ve all experienced the anxiety of having a conversation deteriorate into an aimless rant. Or hung up the phone from a conversation and asked you: “I wonder what should happen next?” We’ll explore a simple methodology that puts you in control of a conversation, lays out expectations on both sides, and is a comfortable way to ensure everyone involved is on the same page.


Pain vs Gain Conversations -President's Club
Add to Calendar 10/27/2015 8:00 am 10/27/2015 9:30 am Pain vs Gain Conversations -President's Club We talk a lot about getting the prospects pain out on the table. At first you may be backing off some for fear of making the prospect mad. Or maybe in the conversation they break down and go into brain vomit and put it all out there. Ok, you have them right where you want them, do you leave them in pain or allow them to have a glimpse into the gains? The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 27th, 2015
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


We talk a lot about getting the prospects pain out on the table. At first you may be backing off some for fear of making the prospect mad. Or maybe in the conversation they break down and go into brain vomit and put it all out there. Ok, you have them right where you want them, do you leave them in pain or allow them to have a glimpse into the gains?


The Importance of Bonding & Building Rapport-Foundations
Add to Calendar 10/27/2015 10:00 am 10/27/2015 12:00 pm The Importance of Bonding & Building Rapport-Foundations Apply specific Sandler technologies to the art of establishing an emotional bond and positive rapport with prospects. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 Mcaruso@sandler.com MM/DD/YYYY

When:
October 27th, 2015
10:00 am - 12:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Apply specific Sandler technologies to the art of establishing an emotional bond and positive rapport with prospects.


Understanding Our Customers: DISC-Strategic Customer Care
Add to Calendar 10/27/2015 3:00 pm 10/27/2015 4:30 pm Understanding Our Customers: DISC-Strategic Customer Care Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using DISC behavioral profile, we start by examining the four quadrants, and our own preferences. We will learn the differences of the four styles how to quickly identify a person’s dominant style, and the basis of communicating with each one. Once identified, we can modify our styles to our customers to facilitate optimum communication. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
October 27th, 2015
3:00 pm - 4:30 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using DISC behavioral profile, we start by examining the four quadrants, and our own preferences. We will learn the differences of the four styles how to quickly identify a person’s dominant style, and the basis of communicating with each one. Once identified, we can modify our styles to our customers to facilitate optimum communication.