You're selling—whether you realize it or not.
If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue. This innovative training program is specifically designed for program managers, engineers, customer service reps, technicians, inside sales people, marketing staff, IT people and inbound order takers. Unlike any training available, this is targeted at employees who have contact with your customers and prospects on a daily basis.
Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your customer service support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.