The Ruby Group
Training & Event Calendar
Be the Best You Can Be ...
Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.
For more info: 330-929-9449 • therubygroup@sandler.com
Event Listings for February 2nd, 2016
The 2%- Advanced President's Club
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02/02/2016 8:00 am
02/02/2016 9:30 am
The 2%- Advanced President's Club
In order be at the top of your professional career, you will need to focus on three areas for your continued growth and improvement: attitude, behavior and technique. Technique may only make up 2% of the success triangle, but it can give you the edge you need to take you to the top.
This lesson will show you how your attitude drives everything, your behavior makes things happen and the techniques are the tools you need to get it done. Discover the areas in which you need to personally improve in order to help you be and stay a success.
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
8:00 am - 9:30 am
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
In order be at the top of your professional career, you will need to focus on three areas for your continued growth and improvement: attitude, behavior and technique. Technique may only make up 2% of the success triangle, but it can give you the edge you need to take you to the top.
This lesson will show you how your attitude drives everything, your behavior makes things happen and the techniques are the tools you need to get it done. Discover the areas in which you need to personally improve in order to help you be and stay a success.
Questioning Techniques and Understanding Our Customers: Transactional Analysis- Strategic Customer Care
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02/02/2016 10:00 am
02/02/2016 12:00 pm
Questioning Techniques and Understanding Our Customers: Transactional Analysis- Strategic Customer Care
Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style.
This session will also look into the power of asking the right question. Much of a customer service representative or inside sales person’s day is spent answering other people’s questions. What we may not give as much thought to is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. Asking questions is more assertive and puts you in control.
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
10:00 am - 12:00 pm
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style.
This session will also look into the power of asking the right question. Much of a customer service representative or inside sales person’s day is spent answering other people’s questions. What we may not give as much thought to is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. Asking questions is more assertive and puts you in control.
Intermediate President's Club
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02/02/2016 1:00 pm
02/02/2016 2:00 pm
Intermediate President's Club
TBA
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
mcaruso@sandler.com
MM/DD/YYYY
1:00 pm - 2:00 pm
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
TBA