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The Ruby Group | Akron & Columbus, OH and Jacksonville, FL
 

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The Ruby Group
Training & Event Calendar

Be the Best You Can Be ...

Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.

For more info: 330-929-9449 • therubygroup@sandler.com

2024 2nd Quarter Training Catalog

February 2016

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Event Listings for February 16th, 2016

Getting Our Up Front Contracts to Work for Everyone -Advance Presiden'ts Club
Add to Calendar 02/16/2016 8:00 am 02/16/2016 9:30 am Getting Our Up Front Contracts to Work for Everyone -Advance Presiden'ts Club We want our Up-Front Contracts to help us and the prospect understand what we each need to learn, how we will go about it, and what could happen next. All done in an atmosphere of mutual respect and openness (they don’t have to be on guard for the “close” and we don’t have to fear the “think it over”). Let's all meet Tuesday morning at 8:00 am and invest no more than 90 minutes talking about up front contracts. You could share your example of an UFC, or you might have a story to share where a valuable lesson was obtained. Or you may be like many people who are honing your UFC in order to have more consistent results and may have a question to pose the group. The outcome of participating could be that you find someone’s style helps you see the details more clearly, or it may reinforce that you have a good working model and it’s time to stop tinkering and just trust your execution. The worst that can happen is that you aren’t sure of the specific changes to make but you know what part of the UFC you need to improve and you have to decide the resource(s) you are going to pursue to help yourself adjust and practice. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
February 16th, 2016
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


We want our Up-Front Contracts to help us and the prospect understand what we each need to learn, how we will go about it, and what could happen next. All done in an atmosphere of mutual respect and openness (they don’t have to be on guard for the “close” and we don’t have to fear the “think it over”).
Let's all meet Tuesday morning at 8:00 am and invest no more than 90 minutes talking about up front contracts. You could share your example of an UFC, or you might have a story to share where a valuable lesson was obtained. Or you may be like many people who are honing your UFC in order to have more consistent results and may have a question to pose the group. The outcome of participating could be that you find someone’s style helps you see the details more clearly, or it may reinforce that you have a good working model and it’s time to stop tinkering and just trust your execution. The worst that can happen is that you aren’t sure of the specific changes to make but you know what part of the UFC you need to improve and you have to decide the resource(s) you are going to pursue to help yourself adjust and practice.


Dealing with Difficult People: Strategic Customer Care
Add to Calendar 02/16/2016 10:00 am 02/16/2016 12:00 pm Dealing with Difficult People: Strategic Customer Care No matter where SNAFUS happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout unless there is an established, step-by-step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, the upset customer while maintaining our own confidence and self-esteem? The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
February 16th, 2016
10:00 am - 12:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


No matter where SNAFUS happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout unless there is an established, step-by-step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, the upset customer while maintaining our own confidence and self-esteem?


Intermediate President's Club
Add to Calendar 02/16/2016 1:00 pm 02/16/2016 2:00 pm Intermediate President's Club TBA The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
February 16th, 2016
1:00 pm - 2:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333


TBA