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The Ruby Group | Akron & Columbus, OH and Jacksonville, FL
 

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The Ruby Group
Training & Event Calendar

Be the Best You Can Be ...

Discover our sales and training development calendar, your gateway to professional growth. Access the schedule with our online search tool or grab a copy of our 2024 2nd Quarter Training Catalog. Explore a diverse range of sales courses and workshops designed for emerging or veteran sales professionals and sales leaders.

For more info: 330-929-9449 • therubygroup@sandler.com

2024 2nd Quarter Training Catalog

June 2016

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Event Listings for June 28th, 2016

Networking With A Purpose For Faster Results - President's Club
Add to Calendar 06/28/2016 8:00 am 06/28/2016 9:30 am Networking With A Purpose For Faster Results - President's Club So what is the best way to make networking efforts pay off? Do I hunt for prospects or make lots of new relationships and see where they go? There are many ways to be engaged with a networking group, and clarity about your end game/purpose will help with your choices. We will each discuss things that have worked and the BAT factors that helped with the results. The Ruby Group Training Center 3480 W Market St. Ste. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
June 28th, 2016
8:00 am - 9:30 am

Where:
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333


So what is the best way to make networking efforts pay off? Do I hunt for prospects or make lots of new relationships and see where they go? There are many ways to be engaged with a networking group, and clarity about your end game/purpose will help with your choices. We will each discuss things that have worked and the BAT factors that helped with the results.


Questioning Techniques and Understanding Our Customers: Transactional Analysis - Strategic Customer Care
Add to Calendar 06/28/2016 10:00 am 06/28/2016 12:00 pm Questioning Techniques and Understanding Our Customers: Transactional Analysis - Strategic Customer Care Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style. This session will also look into the power of asking the right question. Much of a customer service representative or inside sales person’s day is spent answering other people’s questions. What we may not give as much thought to is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. Asking questions is more assertive and puts you in control. The Ruby Group Training Center 3480 W Market St. Ste. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
June 28th, 2016
10:00 am - 12:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333


Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. Once identified, we can modify our styles to our customers’ to facilitate optimum communication. Part of a deeper understanding of this is to understand the language and tonality they’re using and where it’s coming from. The study of transactional analysis and how it adapts to the business world gives us that slight edge as we understand our own communication style.
This session will also look into the power of asking the right question. Much of a customer service representative or inside sales person’s day is spent answering other people’s questions. What we may not give as much thought to is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. Asking questions is more assertive and puts you in control.


Uncovering the Prospect's Budget, Session A-Intermediate President's Club
Add to Calendar 06/28/2016 1:00 pm 06/28/2016 2:00 pm Uncovering the Prospect's Budget, Session A-Intermediate President's Club Come join us as we go deeper in to our Prospect’s Budget. You will get the chance to learn how to use special questioning techniques to uncover what your prospect has available to invest. The Ruby Group Training Center 3480 W Market St. Ste. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

When:
June 28th, 2016
1:00 pm - 2:00 pm

Where:
The Ruby Group Training Center
3480 W Market St. Ste. 102
Fairlawn, Ohio 44333


Come join us as we go deeper in to our Prospect’s Budget. You will get the chance to learn how to use special questioning techniques to uncover what your prospect has available to invest.