Pain vs Gain Conversations -President's Club

Add to Calendar 10/27/2015 8:00 am 10/27/2015 9:30 am Pain vs Gain Conversations -President's Club We talk a lot about getting the prospects pain out on the table. At first you may be backing off some for fear of making the prospect mad. Or maybe in the conversation they break down and go into brain vomit and put it all out there. Ok, you have them right where you want them, do you leave them in pain or allow them to have a glimpse into the gains? The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

The Importance of Bonding & Building Rapport-Foundations

Add to Calendar 10/27/2015 10:00 am 10/27/2015 12:00 pm The Importance of Bonding & Building Rapport-Foundations Apply specific Sandler technologies to the art of establishing an emotional bond and positive rapport with prospects. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 Mcaruso@sandler.com MM/DD/YYYY

Understanding Our Customers: DISC-Strategic Customer Care

Add to Calendar 10/27/2015 3:00 pm 10/27/2015 4:30 pm Understanding Our Customers: DISC-Strategic Customer Care Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using DISC behavioral profile, we start by examining the four quadrants, and our own preferences. We will learn the differences of the four styles how to quickly identify a person’s dominant style, and the basis of communicating with each one. Once identified, we can modify our styles to our customers to facilitate optimum communication. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY