How Many Different Kinds of Up Front Contracts Are There?- Advanced President's Club

Add to Calendar 12/01/2015 8:00 am 12/01/2015 9:30 am How Many Different Kinds of Up Front Contracts Are There?- Advanced President's Club There are the obvious ones. Then the not so obvious. My hunch is, we're setting up front contracts all the time and just don't realize it. If that's the case, let's meet Tuesday morning at 8:00 to spend about 90 minutes talking about up front contracts. You could bring your very conversational UFC to the meeting and share it with others. On the other hand, if you don't quite have yours honed yet, we can help you with that. Perhaps the outcome could be, you'll be more comfortable giving the UFC. The worst that can happen, you'll walk away with a wasted hour...you be the judge. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

Closing the Sale & Improving Your BAT-ting Average-Foundations

Add to Calendar 12/01/2015 10:00 am 12/01/2015 12:00 pm Closing the Sale & Improving Your BAT-ting Average-Foundations Learn to consistently close, seal and reinforce sales by focusing on the prospect’s pain, budget and decision-making process. Then, take a hard look at your reflection in a behavioral mirror and adjust your attitudes, techniques and beliefs for heightened success. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

Decision Making, Session B- Intermediate President's Club

Add to Calendar 12/01/2015 1:00 pm 12/01/2015 2:00 pm Decision Making, Session B- Intermediate President's Club You will learn to use special questioning techniques to identify the prospect’s decision making process. The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY

Dealing with Difficult People-Strategic Customer Care

Add to Calendar 12/01/2015 3:00 pm 12/01/2015 4:30 pm Dealing with Difficult People-Strategic Customer Care No matter where snafus happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout without an established, step by step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, and the upset customer while maintaining our own confidence and self-esteem? The Ruby Group Training Center 3480 W Market St. Std. 102 Fairlawn, Ohio 44333 mcaruso@sandler.com MM/DD/YYYY