| December 2015 | ||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 1st, 2015
8:00 am - 9:30 am
There are the obvious ones. Then the not so obvious. My hunch is, we're setting up front contracts all the time and just don't realize it. If that's the case, let's meet Tuesday morning at 8:00 to spend about 90 minutes talking about up front contracts. You could bring your very conversational UFC to the meeting and share it with others. On the other hand, if you don't quite have yours honed yet, we can help you with that. Perhaps the outcome could be, you'll be more comfortable giving the UFC. The worst that can happen, you'll walk away with a wasted hour...you be the judge.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 1st, 2015
10:00 am - 12:00 pm
Learn to consistently close, seal and reinforce sales by focusing on the prospect’s pain, budget and decision-making process. Then, take a hard look at your reflection in a behavioral mirror and adjust your attitudes, techniques and beliefs for heightened success.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 1st, 2015
1:00 pm - 2:00 pm
You will learn to use special questioning techniques to identify the prospect’s decision making process.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 1st, 2015
3:00 pm - 4:30 pm
No matter where snafus happen within a company, customer service providers often are the frontlines for dealing with angry, upset or difficult people. It’s part of the job, but many frontline people find it to be a stressful part of their day, and can lead to burnout without an established, step by step process in place. This session will look at difficult people. What makes them difficult? Why do we often feel uncomfortable with these situations? How can we use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem, and the upset customer while maintaining our own confidence and self-esteem?
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 8th, 2015
8:00 am - 9:30 am
Have you ever had the brilliant idea to bring one or two of your company’s “experts” along on a sales call only to have the call go disastrously wrong? Not uncommon! In this session, we will discuss the 3 most critical elements for ensuring a successful team sales call.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 8th, 2015
10:00 am - 12:00 pm
Identify the right mix of prospecting activities and an action plan to ensure a predictable and sustainable sales effort.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 8th, 2015
1:00 pm - 2:00 pm
You will learn how to identify your personal life goals and determine what you need to do-from a business perspective-to achieve those goals.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 8th, 2015
3:00 pm - 4:30 pm
Each person’s definitions of success in life may be very different. However, there are certain basic truths in customer service that, if adhered to, can take you to the next level of success. We have developed those 11 truths and together they make up our Formula for Success. In customer service, success comes if we FOCAS ON THEM!
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
December 15th, 2015
3:00 pm - 4:30 pm
More often, customer service providers are asked to proactively search out new business. The challenges they face are not unusual. They may be reluctant, unconfident, or may resist engaging prospects because they lack confidence, or know-how. In this session we’ll look at attitudes around sales and the selling process. We’ll also examine some ways to develop a ‘sales antennae’ that will help us recognize business opportunities.