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Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 3rd, 2015
8:00 am - 9:30 am
Successful people do what others won’t do! Embracing what we perceive to be failure is the foundation for real success. In this session, we will share 10 essential points to guide you in becoming mentally and emotionally tough so that you are constantly learning and improving.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 3rd, 2015
10:00 am - 12:00 pm
Take control of the sales process by applying this powerful technique to propel the sales effort forward.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 3rd, 2015
1:00 pm - 2:00 pm
You will learn how to use the Negative Reverse Selling strategy as part of the Sandler Selling System.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 3rd, 2015
3:00 pm - 4:30 pm
The ability to craft and ask, good, compelling questions is one of the great skills we can have in customer service and inside sales. Much of a customer service representative or inside sales person’s day is spent answering other peoples questions. What we may not give much thought to, is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. In this session you’ll learn to ask questions and assertively take control.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 10th, 2015
8:00 am - 9:30 am
What does fulfillment look like on your sales call? What options for presenting are available? Should we let a prospect sample our product? What are the ground rules if we do? How many times in the sale cycle do you use a "Post-Sell" step? The answers to these questions... and a lot more, will be addressed during this workshop.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 10th, 2015
10:00 am - 12:00 pm
To sell a prospect, you must first know his or her “pain.” Learn the high-powered qualifying/questioning process needed to probe for true buyer motivations.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 10th, 2015
1:00 pm - 2:00 pm
To sell a prospect, you must first know his or her “pain.” Learn the high-powered qualifying/questioning process needed to probe for true buyer motivations.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 10th, 2015
3:00 pm - 4:30 pm
Most customer service providers accept the fact that part of their job requires them to interface with both prospective customers and existing clients in a sales role. It may make them feel uncomfortable, yet a major part of their job depends on their ability to help other people with their ideas and services. One of the greatest services we can do for our prospects and customers is a selling role. Prospects and customers are in a selling role. Prospects and customers’ alike depend on us to bring new information, new ideas, problem solve and add value to our products by helping them make good buying decisions.
Click here to register for this workshop.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 17th, 2015
8:00 am - 9:30 am
Have you ever had the brilliant idea to bring one or two of your company’s “experts” along on a sales call only to have the call go disastrously wrong? Not uncommon! In this session, we will discuss the 3 most critical elements for ensuring a successful team sales call.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 17th, 2015
10:00 am - 12:00 pm
Through effective questioning techniques such as “Reversing,” learn to vastly improve your information gathering ability and gain greater understanding of your prospects as you help them discover their selling skills needs.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 17th, 2015
1:00 pm - 2:00 pm
You will understand the basic concepts of Transactional Analysis (TA) and their application to the selling process and the Sandler Selling System.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 17th, 2015
3:00 pm - 4:30 pm
More and more, technology is replacing old, slower ways of doing business. One thing remains constant: customers are unique individuals who want to be treated with courtesy and respect- whether it’s in person on the telephone or by email. We don’t help voice mails; we don’t sell to the internet-it’s always about the people. These tools cannot replace the one–on-one direct communication that connects us to our customers and builds trust and rapport. We can, however, use them more effectively to avoid disconnects between ourselves and the customer. This session we’ll review both the telephone and email-our connections to the outside world and our customers-to ensure our communication skills are building the relationships we value, not damaging them.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 24th, 2015
8:00 am - 9:30 am
No, we are not talking about accounting practices! We are talking about your Cookbook for success and accountability! You should be familiar with the Sandler behavioral Cookbook --- track it, measure it, predict the outcome. It makes perfect sense! However, some of us don't put it in to practice. In this workshop, we will discuss various aspects of using and following your Cookbook. We will also explore some of the reason we don't do what we said we are committed to doing. Additionally, we’ll explore ways to reframe your perspective so that you truly WANT to follow your Cookbook!
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 24th, 2015
10:00 am - 12:00 pm
Uncover the budgetary constraints that underlie every sales situation and learn how your prospect’s organization makes its decisions, as well as how to spot, remove or avoid roadblocks.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 24th, 2015
1:00 pm - 2:00 pm
You will learn how to use special questioning techniques to uncover the prospect’s budget that‘s available to invest in your product to service.
Location: The Ruby Group Training Center
3480 W Market St. Std. 102
Fairlawn, Ohio 44333
November 24th, 2015
3:00 pm - 4:30 pm
More often, customer service providers are asked to proactively search out new business. The challenges they face are not unusual. They may be reluctant, unconfident, or may resist engaging prospects because they lack confidence, or know-how. In this session we’ll look at attitudes around sales and the selling process. We’ll also examine some ways to develop a ‘sales antennae’ that will help us recognize business opportunities.